Banking, Lusaka, Zambia

Our client, a reputable commercial bank seeks to recruit a Sales and Services Manager to be tasked with the responsibility of managing the branch with a focus on maximizing branch sells and services and to ensure acquisition of quality accounts, assets and implore customer retention strategies that will ensure sustainability of business growth.

Position Published
13 Aug 2019
Position Updated
13 Aug 2019
Applications Received
224 Applications
Talent Search
In Progress
Shortlist In Progress
16 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
13 Aug
Applications Received
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
224 Applications
16 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Area Manager
Supervision Of
Interacts With
Team, Clients
Job Description
100% responsibility for branch balance sheet and profitability
Responsible for setting performance targets for the team in collaboration with Area Manager and aim to achieve and/ or exceed set targets.
Responsible for formulation of sales strategy/sales plans for the two segments in order to provide direction to the team
Monitor sales performance against set targets and address any adverse variances on time.
Make customer visits and avail call reports to line manager and execute generated leads and actions from call reports in order to track and monitor leads and actions.
Ensuring that Sales and Services Consultant are meeting their cross-sell ratio targets through coaching and provision of sales tools
Ensuring execution of the client contact plan/calling program according to set timelines so that clients are relationship managed accordingly
To monitor inflows and outflows of customer deposits and employ workable strategies for customer deposit retention
To ensure the rest of the team is sensitized on the Customer Value Proposition in order to facilitate selling of the banks products
To ensure all customer instructions including loan applications for customers are fast tracked
To liaise with Branch Administrator daily in resourcing for the Front office service agenda.
Track and monitor SLA on all transactions in order to meet/exceed customer expectations.
Work with the Sales and Service Consultant in completing quarterly service action plans and addressing all issues raised in the branch assessment reports
Ensure that customers are directed to self-service channels in order to improve service delivery and efficiency
Set and monitor Branch Service Standards in order to ensure the delivery of high service quality to customers is attained
Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover
Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise are available to perform the job
Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Banks guidelines
Researching and analysing market conditions and competitor market data to develop customer packages and campaigns to increase sales opportunities
Responsible for ensuring that contracts are complete and legally correct
Aftercare for all collections. (Follow-ups; call-up letters)
Candidate Specification
5 years
Education Level
Diploma/Degree in Banking and Finance
Computer literacy essential (Word, Excel and PowerPoint)
Job related
Knowledge Of
Retail products and account opening, KYC Cash and other Branch process requirements, Understanding of relevant legislation e.g. KYC, Anti-Money Laundering, banking code
Skills To
Demonstrated complaint handling and resolution
Ability To
People Management (Coaching, Managing Performance, Team Building)
Leadership (Motivation, Change Management, Strategic Planning)
Willing to perform any other reasonable and lawful duties assigned by management which may include doing teller , Branch Administrator and Sales and Services Consultant duties
Well established
Gender Profile
Age Profile
Between 27 and 45 years of age
Terms And Conditions
Lusaka, Zambia
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
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