Job - WORKSHOP MANAGER
WORKSHOP MANAGER
Automotive Dealership , Lusaka, Zambia

Our client, an authorised distributor of the leading vehicle brands seeks to recruit the Workshop Manager to be responsible for ensuring the efficient and profitable operation of the department by establishing and agreeing with dealership management, and meeting objectives that cover the service department's operating policies and standards to achieve both high levels of customer satisfaction and retention, and profitability.

Position Published
28 Mar 2019
Position Updated
28 Mar 2019
Applications Invited
47 Applications
Talent Search
In Progress
Shortlist In Progress
8 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
28 Mar
23211
Applications Invited
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
47 Applications
8 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Dealer Principal, After Sales Manager or General Manager.
Supervision Of
Service Supervisory Staff
Interacts With
Other Company Managers, Clients
Job Description
To establish the levels of staff required to achieve the established budgets
Interview, select, hire and train Service Department staff in conjunction with the Human Resources Department
Select and appoint requisite apprentices
Ensure that training standards are fully maintained so that future manpower requirements are covered
In consultation with training personnel establish training needs, plan programme and maintain records of training. Ensure up-to-date and accurate documentation to allow grant redemption
Establish training programme to update technical staff
Establish and administer 'in-dealership training' policies as required to provide the recommended standards of service
Operate staff performance appraisal systems and ensure action taken on results
Establish and review salary scale and incentive schemes used in service department
Ensure all clerical functions within the Service Department are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls).
Review with Dealer Principal all departmental activities and reporting systems.
Establish adequate safety and security procedures to protect property and company personnel
Check all workshop equipment for condition and accuracy of diagnosis
Administer warranty policy in the best interests of dealership, manufacturer and customer
Candidate Specification
Experience
5 years
Education Level
Diploma Level
Qualifications
Degree in Mechanical Engineering or Automotive Mechanics
Software
Computer literate
Equipment
Workshop tools
Knowledge Of
Automotive Mechanics
Skills To
Good Communication & Interpersonal
Ability To
Guide and assist Technicians In carrying out complex / difficult repairs
Personality
Address, resolve & follow-up all customer complaints in a timely manner.
Other
Certified Technician by a recognized body
Organisation
Industry
Automotive Dealership
Culture
Well established
Gender Profile
Mixed
Age Profile
Between 28 and 48 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Remuneration
Negotiable
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