Job - HEAD - CUSTOMER VALUE MANAGEMENT
HEAD - CUSTOMER VALUE MANAGEMENT
Multinational Service Provider , Lusaka, Zambia
Nationals Only

Oversee all aspects of the business Customer Value Management (CVM) initiatives by developing and implementing an overall customer value management strategy for the business targeting value growth from both active and disconnected customers.

Position Published
27 Sep 2019
Position Updated
27 Sep 2019
Applications Received
93 Applications
Talent Search
In Progress
Shortlist In Progress
5 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
27 Sep
24468
Applications Received
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
93 Applications
5 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
General Manager
Supervision Of
Team
Interacts With
Various Departments in the Organisation and Customers
Job Description
Deliver the Customer Value Management strategy that will drive and enable the Customer value, targets and objectives.
Translate Organizational strategy into meaningful operational targets and strategic focus areas for the business unit under management.
Ongoing business scouting on new ideas to introduce to the platforms, as well as 3rd party suppliers and synergies with internal projects, maximizing the return on investment of the operation
Budget for and negotiate the necessary resources to drive and deliver campaigns
Deploy initiatives to measure and report on churn and churn drivers as well as growth opportunities and customer insights
Guarantee engagement throughout the Customer lifecycle improving Active Days with a premium Customer Experience
Support other areas of the business with insights and trends, as well as dedicated services, also contributing to strategic discussions around pricing, content, systems and other strategic pillars of the company
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
Candidate Specification
Experience
6 years
Education Level
Degree
Qualifications
Degree or equivalent qualification in Business, Analytics, or related field
Software
MS Office
Equipment
Job related
Knowledge Of
Customer Relationship Management; Forecast / Demand Strategies
Skills To
Experience Managing Commercial and/or Customer Care Teams
Ability To
Conflict Resolution; Decision Making
Personality
Persuading & Influencing
Other
A minimum of 3+ years in a Management role related to Customer Value Management or Business Strategy
Organisation
Industry
Multinational Service Provider
Culture
Dynamic, Customer focused, interactive
Gender Profile
Mixed
Age Profile
Between 30 and 50 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Nationals Only
Yes
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
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