Job - CLIENT RELATIONS EXECUTIVE
CLIENT RELATIONS EXECUTIVE
Hospitality , Livingstone, Zambia

Our client, a luxurious lodge in Livingstone are seeking to recruit a Client Relations Executive with previous hospitality experience and familiarity with hotel and lodge procedures. The ideal candidate will be responsible for providing an upscale guest service experiences for clients throughout their stay.

Position Published
9 Aug 2019
Position Updated
9 Aug 2019
Applications Received
53 Applications
Talent Search
In Progress
Shortlist In Progress
7 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
9 Aug
24128
Applications Received
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
53 Applications
7 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Operations Manager
Supervision Of
None
Interacts With
Clients, Team
Job Description
Provide upscale guest service experiences for clients throughout their stay
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Promote all lodge amenities, conveniences and programs offered
Candidate Specification
Experience
5 years
Education Level
Diploma Level
Qualifications
Diploma Hospitality Management, Tourism, Business Administration or relevant field
Software
Microsoft office
Equipment
Job related
Knowledge Of
Hotel or Lodge management best practices and relevant laws
Skills To
Customer service drive with outstanding communication and active listening skills
Ability To
To work flexible hours
Personality
Strong sense of responsibility and a professional presentation with proficiency in English; knowledge of other languages is a plus
Other
Proven work experience as a Guest Relations Person or in a similar role will be an added advantage
Organisation
Industry
Hospitality
Culture
Gender Profile
Mixed
Age Profile
Between 27 and 48 years of age
Terms And Conditions
Employment
Permanent
Location
Livingstone, Zambia
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
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