Job - IT TECHNICIAN
IT TECHNICIAN
ICT, Lusaka, Zambia

An Established Office Equipment firm is looking for an IT Technician to be responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

Position Published
9 Sep 2019
Position Updated
9 Sep 2019
Applications Received
37 Applications
Talent Search
In Progress
Shortlist In Progress
6 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
45% Complete
45%
9 Sep
24331
Applications Received
Search In Progress
Shortlist In Progress
Interviews Pending
Job Offer Pending
37 Applications
6 Candidates Shortlisted
0 Candidates Interviewed
45% Complete
Job Specification
Reporting Structure
Reporting To
Technician Team Lead
Supervision Of
Self
Interacts With
Customers , Staff
Job Description
Use TechConnect/BPO effectively and ensure that all procedures are followed
Maximize equipment up-time through timely response, effective and efficient repair with customer training to ensure high levels of customer satisfaction.
Ability to troubleshoot and think independently
Mechanical and electrical aptitude and demonstrated skills
Knowledge of basic networking
Provide excellent customer service and communication skills
Provide accurate feedback with call close information, parts usage reporting and customer meter/counter readings.
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professiona
Attend to any other duties as assigned
Candidate Specification
Experience
2 years
Education Level
Diploma Level
Qualifications
Diploma in Electronics or Computer studies or information systems
Software
Industry and vendor certifications such as CompTIA awards PDI+ and other certifications awarded by other manufacturers such as: HP, Xerox, Konica, Lexmark, Ricoh and Canon that are specific to company requirements are an added advantage
Equipment
Job related
Knowledge Of
In depth Knowledge of Office Equipment Machines
Skills To
excellent written and oral communication skills
Ability To
to lift and carry heavy equipment . Pull, lift, reach and transport equipment parts and boxes.
Personality
Hands on, Quick and Decisive, Confident
Other
Organisation
Industry
ICT
Culture
Fast paced
Gender Profile
Mixed
Age Profile
Between 23 and 40 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Remuneration
Negotiable
- in USD
Not Calculated
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
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