Job - SYSTEM AND CUSTOMER SUPPORT OFFICER
8,000 ZMK ~$613 USD SYSTEM AND CUSTOMER SUPPORT OFFICER
Travel/Bus Ticketing, Lusaka, Zambia
Nationals Only

Our client, a bus ticketing company that is on a mission to make intercity bus travel affordable and convenient in Africa is looking to employ a dedicated System and Customer Support Officer. The ideal candidate will be one that is dedicated to making our customers their number one priority.

Position Published
13 May 2019
Position Updated
13 May 2019
Applications Received
83 Applications
Talent Search
In Progress
Shortlist In Progress
11 Shortlisted
Interviews In Progress
2 Interviewed
Job Offer Pending
60% Complete
60%
13 May
23517
Applications Received
Search In Progress
Shortlist In Progress
Interviews In Progress
Job Offer Pending
83 Applications
11 Candidates Shortlisted
2 Candidates Interviewed
60% Complete
Job Specification
Reporting Structure
Reporting To
Manager
Supervision Of
Self
Interacts With
Customers and Team
Job Description
Being the first point of contact for all day-to-day system related items and projects
Providing desk-side assistance in resolving technology support issues
Build strong working relationships and trust with bus operators
Document, track and monitor client incidents in ticketing system to ensure a timely resolution
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Regional point of contact for all IT related issues or requests
Perform installations, repairs, upgrades, backups and other maintenance tasks.
Installs, configures and troubleshoots point of sale systems, and network issues across multiple sites (country wide)
Deployment of new applications (and/or upgrades) and follow up
Recommends solutions including new acquisitions and upgrades
Candidate Specification
Experience
3 years
Education Level
Degree
Qualifications
Degree
Software
Windows OS administration
Equipment
Job Related
Knowledge Of
Knowledge of basic problem resolution and escalation practices
Skills To
Skills in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices
Ability To
Ability to provide appropriate level of support and guidance for the companies applications to end users
Personality
Tech savvy, Enthusiastic,Self motivated
Organisation
Industry
Travel/Bus Ticketing
Culture
Innovative
Gender Profile
Mixed
Age Profile
Between 25 and 40 years of age
Terms And Conditions
Employment
Permanent
Location
Lusaka, Zambia
Nationals Only
Yes
Remuneration
Between 6,000 and 8,000 ZMK
- in USD
Between $460 and $613 USD
Currency conversions are provided only for comparative purposes.
Remuneration will be paid in ZMK.
Fringe Benefits
Quarterly performance incentives
Apply for This Job
Like Us on Facebook
X
Local, Regional & International Talent Acquisition & Recruitment